Return & Refund Policy

We want you to be satisfied with your purchase. If you receive a defective, damaged, or incorrect product, please contact us as soon as possible so we can assist you.

Returns

You may request a return within 7 days of receiving your order, provided that:

• The product is unused and in its original condition.
• The original packaging and accessories are included.
• The product has not been damaged, modified, or misused.
• Proof of purchase is provided.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery. Send us your order details and clear photos or videos showing the issue.

After reviewing your request, we may offer a replacement, exchange, or refund depending on the situation.

Non-Returnable Items

For hygiene and safety reasons, opened or used audio products may not be eligible for return unless the product is defective or we sent the wrong item.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed using the applicable payment method. Processing times may vary depending on your payment provider.

Return Shipping

If the return is due to a defective, damaged, or incorrect product, we will determine the appropriate return shipping arrangement.

For other returns, the customer may be responsible for the return shipping costs.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer service team through the contact information provided on our website.

Last updated: September 2026